Surui machines have been exported to multiple countries. This guide explains the export process and key points for overseas customers.
1. Packing Standard
1.1 Wooden Case
- Fumigation-free wooden case (ISPM 15 compliant, ready for export)
- Inside: moisture-proof film wrap + foam fixation
- Outside: reinforced frame, able to withstand sea freight stacking
1.2 Accessories Included
- Tool kit (wrenches, hex keys)
- 1 set of spare blades
- Operation manual (Chinese/English)
- Electrical diagram
- Factory inspection report
1.3 Packing Size Reference
| Model | Machine (mm) | Case (mm) | Gross Weight (kg) |
|---|---|---|---|
| M-04 | 520×520×960 | 700×700×1150 | ~250 |
| S-02 | 1100×800×1100 | 1300×1000×1350 | ~380 |
| D-01 | 1600×760×950 | 1800×950×1150 | ~500 |
| SR12 | 1800×900×1100 | 2000×1100×1300 | ~620 |
2. Customs Documents
We can provide:
- Commercial Invoice
- Packing List
- Bill of Lading
- Certificate of Origin (if required)
- Customs Declaration
For other certifications (e.g. CE), please advise in advance.
3. Shipping Methods
| Method | Transit Time | Suitable For |
|---|---|---|
| Sea FCL | 20-40 days | Multiple machines |
| Sea LCL | 25-45 days | Single machine |
| Air freight | 5-10 days | Urgent / small items |
| Express | 5-15 days | Spare parts |
Trade terms: FOB / CIF / DDP negotiable.
4. Voltage & Plug
Export machines can be customized for the destination country:
- Voltage: 220V / 380V / 440V, single or three phase
- Frequency: 50Hz / 60Hz
- Plug: according to destination standard
- Labels: English or local language operation labels available
Please advise destination country and voltage requirements when ordering.
5. After-Sales Support
5.1 Installation & Commissioning
- Remote guidance: video call guidance (free)
- On-site engineer: available (travel costs extra)
5.2 Warranty
- 12-month warranty on the whole machine (excluding wear parts)
- Free parts for non-human damage during warranty (freight extra)
- Lifetime technical support
5.3 Spare Parts
Blades, tungsten sleeves, feed rollers and other wear parts are supplied long-term via international express.
6. Acceptance Checklist
Upon receiving the machine, please inspect as follows:
- Check the wooden case for damage (photograph if damaged)
- Count accessories against the packing list
- Check the machine for shipping damage
- Connect power per the manual and run idle for 10 minutes
- Test-cut material and verify accuracy
- If any issue, contact us within 48 hours (with photos/video)
Need an export quotation?
Tell us the destination country, model and quantity — we will provide FOB/CIF pricing.
Get a Quote [email protected]